RETURN CONDITIONS
We have a 30 days return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us via support@senyhardware.com. If your return request is accepted, we'll send you the return address, items sent back to us without first requesting a return will not be accepted.
Return requests must be submitted within 30 days of receiving the item.
REFUNDS
Kindly Note: If the return is not due to a product defect or shipping error, the customer is responsible for the return shipping costs.
Refund with Returns: Upon receipt and inspection of your return, we will send you an email confirmation. If any product is missing, we reserve the right to deny the refund.
Refund without Returns:
In certain cases, we may offer a refund without requiring the item to be returned.
This is determined at our sole discretion and typically applies to situations such as minor defects, shipping issues, or cases where returning the item is impractical.
We reserve the right to determine the appropriate resolution based on the specific circumstances.
Partial Refunds without Returns:
In certain situations, such as minor cosmetic issues or shipping damage, we may offer a partial refund without requiring the item to be returned. The refund amount will be determined based on the specific situation.
Once the return process is complete, or you agree to our proposed solution, we'll process your refund. A credit will automatically be applied to your original payment method, typically within 3-5 business days.
When more than 5 business days have not been refunded, please contact us by email us at support@senyhardware.com.
EXCHANGES
We only facilitate exchanges for the exact item purchased. If you wish to exchange for a different item, please return the item you've bought and place a new order. For replacements, send an email to support@senyhardware.com.
RETURN FEES
We're happy to inform you that we cover the return shipping fee for any returns caused by product quality issues or shipping problems. If you have any questions about this refund policy or need assistance with a return, please contact us at support@senyhardware.com.
For returns requested for reasons other than quality or shipping issues, the return shipping cost will need to be covered by the customer.
ACCEPTANCE OF THIS POLICY
By making a purchase from https://senyhardware.com/, you agree to this refund policy. If you have any questions about this policy before making a purchase, please don't hesitate to contact us.
Please Note: This policy may need to be adjusted in accordance with local laws and regulations.